Karin E. Byers, MD, MS, Associate Chief of Clinical Care, has received UPMC’s Excellence in Patient Experience Award. Her patients have rated Karin as a Top UPMC Provider by Specialty in the Consumer Assessment of Healthcare Providers and Systems Clinician and Group Survey (CG-CAHPS). The survey assesses patients’ experiences with health care providers and staff in doctors’ offices. The CAHPS program is a multi-year initiative of the Agency for Healthcare Research and Quality (AHRQ). Its purpose is to support investigator-led research to better understand patient experience with health care.

Karin was rated in the specialty area of Infectious Diseases. Of the more than 7,600 UPMC physicians and advanced practice providers with UPMC, she was one of only 48 award recipients!

Karin has been a member of the ID Division for the past 20 years and is an exceptional clinician and a highly effective manager of the clinical services for the ID Division. She is responsible for oversight of services at three different hospitals and scheduling for seven different services. Additionally, she is responsible for hiring and orientation of new physicians as well as faculty evaluations for the major clinicians. Karin is dedicated to her patients and to providing high quality care by herself and all physicians in the ID Division.

Karin cares for hundreds of UPMC patients. She has been tireless in her commitment to providing the best care possible for a complex patient population and to ensuring that the next generation of physicians will be well trained to care for them. Karin’s achievements have greatly enhanced the clinical care, educational and research missions of the ID Division and the Department of Medicine. Her dedication and unwavering commitment to academic medicine and patient care are outstanding. We are privileged to have her in the ID Division as a role model of a dedicated, compassionate, and selfless physician.

Congratulations Karin on this well-deserved honor. Thank you for your hard work and dedication!