MICU Patient Resources
Having a loved one in the Medical Intensive Care Unit (MICU) can be overwhelming. Our goals are to provide expert patient care and in a comfortable and family-centered environment. The MICU is an ICU that offers specialized care for patients who have various medical problems. Patients are monitored on a continuous basis. Many patients in the MICU require life-support therapy.
- Please do not leave personal items unattended at any time during your stay.
- UPMC Presbyterian and UPMC Montefiore hospitals are linked together by a walking bridge, enabling easy access between the two buildings without exiting either building.
- The main cafeteria is on the 11th floor of UPMC Presbyterian. Additional cafeterias can be found on the 4th floor and 7th (main) floor of Montefiore Hospital, with limited hours.
- A newly renovated gift shop, a PNC Bank branch, and a new Starbuck’s coffee shop are located on the first floor of UPMC Presbyterian.
- All-faiths chapels are on the first floor of UPMC Presbyterian and the seventh floor of UPMC Montefiore.
- Patient education centers are located on the first floor of UPMC Presbyterian and the seventh floor of UPMC Montefiore. Pastoral services are available to patients and family members throughout the hospital stay.
- A social worker or primary nurse care coordinator is available to help you with lodging or a place to stay. He or she also may help with financial and insurance concerns.
- Family House provides housing for patients and their families who are in Pittsburgh for medical treatment. The cost may be lower than local hotels. If you are interested, please call Family House at 412-647-7777. Please click here for other temporary housing options.
- Valet parking is available outside the main entrance of the UPMC Presbyterian Emergency Department. Discounted parking is available to individuals who have an extended stay.
- If you have questions or problems during your stay, please call Patient Relations at 412-647-7615.
The Family's Role
The MICU Care Team believes that a family’s role is important in a patient’s recovery and healing process. When a patient is admitted to the MICU, we ask that you appoint one family member to act as the contact person. Our staff will keep the contact person informed. The contact person should relay news to the rest of the family. To protect your privacy, each patient (or the person chosen as the decision maker) is asked to provide us with a Patient Information Numbers (PIN). When the proper PIN is used, MICU staff may release medical information to you. Family members who ask for information over the phone or in person must give the PIN before hospital staff gives any information about the patient. The RN or primary nurse care coordinator will help you with your PIN shortly after admission.
The MICU team understands that your goal is to see your loved one recover from a critical illness as soon as possible. The team will work with you to begin planning for post-ICU care within the first 24 hours. Many patients will be followed by our pulmonary and critical care doctors as outpatients as well. This outpatient clinic, the Comprehensive Lung Center, is located on the fourth floor of the Falk Medical Building. Call 412-648-6161 for an appointment.
Oxygen Needs If you use oxygen, make plans for your oxygen before you travel so there is little or no cost to you. Call your oxygen provider about your needs during travel and while in Pittsburgh. Unless it has a Pittsburgh office, your provider should contact UPMC Home Medical Equipment toll-free at 1-888-860-2773 for help.
- We ask that you do not call or visit from 7 to 8 a.m. and 7 to 8 p.m. This is a high intensity time frame as doctors, nurses, and repiratory therapists change shifts and information is exchanged regarding individual patient care. Outside of these specific times, Visiting hours are flexible and can be adjusted to the needs of each patient and designated visitors. “Quiet Time” is from 2:30 to 3:30 p.m. daily. This special time is for patients to rest and refresh. We hope that you understand and respect this guideline.
- People who are not in good health should not visit until they are well. Before entering the MICU, please use the telephone in the waiting room and call the central phone number. A MICU team member will let you know when it is appropriate to come to the bedside of the patient or if the patient is with a doctor or nurse and unable to have visitors.
- Each patient is permitted to have up to three visitors at a time depending on his or her condition. While visiting, please stay in the patient’s room.
- In order to protect you, the staff, and other patients, we request that you wash your hands with soap and water or use an alcohol-based sanitizer before going in or out of a patient’s room.
- Children are welcome to visit, but should be accompanied by an adult at all times. Please remember that some children may be overwhelmed by those who are critically ill and may need reassurance or have questions.
- Because space is limited, nurses and doctors may ask you to leave the patient’s room so that they may care for your loved one. Please understand that we will make every effort for you to begin visiting again as quickly as possible.
- Please do not gather in the hallways. Please respect the rights of all patients and their visitors by keeping noise to a minimum and not entering other rooms or physician work areas.
- If you have questions for the nurse, please use the call light or button. Because they may interfere with monitoring equipment, please refrain from cell phone use in patient care areas. Only use wireless communication devices in waiting areas or common areas such as the cafeteria.
- Upon leaving the hospital, please leave a contact phone number or the location of your temporary housing so we may call you in an emergency.
Family Support and Palliative Care
Part of the mission of the MICU is to emotionally support families, friends, and patients through the healing process. Given the degree of illness in the MICU, many families are asked to make medical decisions on behalf of their loved ones. To support the families, a separate care team, called palliative care, may be asked to help the family with coping and making significant decisions. The families will be offered this support throughout the patient’s stay in the MICU. A chaplain is also available for additional support at the family’s or patient’s request.
Where To Stay
Family House is the preferred housing provider for UPMC patients and their families. A nonprofit organization, Family House is far less expensive than a traditional hotel. Family House has four locations near UPMC:
Designed specially with patients and their families in mind, the residences provide a warm, home-like environment with elegant living rooms; large, shared dining and kitchen areas; and comfortable bedrooms. Other special features include:
- private phone, cable TV, and wireless Internet access in each bedroom
- laundry and exercise facilities on-site
- companionship with families of patients
- free shuttle service house-to-hospital
- walking distance to the Oakland and Shadyside hospitals
To make a reservation, call 412-647-7777, or go to www.familyhouse.org/request_room.asp
Commercial Hotels are located in or near Pittsburgh’s Oakland and Shadyside sections. When making a reservation, ask about special reduced rates for UPMC patients and families and about shuttle service to UPMC facilities.
Courtyard by Marriott (Shadyside) 412-683-3113 or 1-800-721-7033 Doubletree Hotel and Suites Pittsburgh (downtown Pittsburgh) 412-281-5800 or 1-800-222-TREE Forbes Avenue Suites (Oakland) 412-325-3900 or 1-877-335-3900 Hampton Inn Pittsburgh (Oakland) 412-681-1000 or 1-800-HAMPTON Holiday Inn Select University Center (Oakland) 412-682-6200 or 1-888-HOLIDAY Quality Inn University Center (Oakland) 412-683-6100 Residence Inn Pittsburgh (Oakland) 412-621-2200 or 1-800-513-8766 Sheraton Hotel Station Square (downtown Pittsburgh) 412-461-2000 SpringHill Suites by Marriott(SouthSide Works) 412-488-8003 Westin Convention Center Hotel Pittsburgh (downtown Pittsburgh) 412-281-3700 Wyndham Pittsburgh University Place (Oakland) 412-683-2040 or 1-877-662-6242 Furnished apartments are available for long-term stays at: Friendship Suites (Friendship) Daily, weekly and monthly rates 412-392-1935 Graham House Apartments (Shadyside) Weekly and monthly rates 412-661-2261 or 1-866-377-9610 Shadyside Inn Suites (Shadyside) Daily, weekly and monthly rates 412-441-4444 or 1-800-76-SUITE
If you use oxygen, make plans for your oxygen before you travel so there is little or no cost to you. Call your oxygen provider about your needs during travel and while in Pittsburgh.
Unless it has a Pittsburgh office, your provider should contact UPMC Home Medical Equipment toll-free at 1-888-860-2773 for help.